Untitled Document
 
 
Faqs > Wireless Broadband > Tariffs and Plans
 
 
Q.1 What are the various tariffs available on Tata Indicom Broadband
 
Q.2 What is an Unlimited Plan? Who should go in for an Unlimited Plan?
 
Q.3 What is a Plus Plan?
 
Q.4 What is a Volume Based Plan? Who should go in for a Volume based Plan?
 
Q.5 What is a Time Based Plan? Who should go in for a Time-based Plan?
 
Q.6 How is the total data is traffic sent and received by me calculated?
 
Q.7 Does Tata Indicom Broadband 2.0 have any special Plans for Business?
 
Q.8 What is a prepaid tariff? Who should go in for a Prepaid Tariff?
 
Q.9 What is a Value card?
 
Q.10 For what all I can use the value in my Tata Indicom Broadband 2.0 Value Card?
 
Q.11 What is the concept of 'Value' instead of units on Tata Indicom Broadband 2.0 Plans?
 
Q.12 Can I change from one Broadband Plan to another postpaid Plan?
 
Q.13 Can I change from one Broadband prepaid Plan to another prepaid Plan?
 
Q.14 Can I change from one Broadband prepaid Plan to a postpaid Plan or vice versa?
 

Q.1 What are the various tariffs available on Tata Indicom Broadband

Ans: Tata Indicom Broadband 2.0 offers you tariff Plans that are tailor made to suit your usage requirements. You are billed for your usage as per the kind of tariff Plan you have chosen.

You may opt for a prepaid tariff or a postpaid tariff depending on your requirements and location city. You have a choice from the following three options

1) Time Based Plans

2) Volume Based Plans

3) Unlimited Plans

4) Plus Plans

5) Booster Plans

 

Q2. What is an Unlimited Plan? Who should go in for an Unlimited Plan?

Ans: The Unlimited Plan offers you unlimited access to the Internet. You will not be billed for the traffic that is generated or for the amount of time that you spend on the Internet. Unlimited Plans are best suited for heavy internet users and for businesses. The Unlimited Plan is especially useful if the time spent by you on Internet is very high and you have huge downloads and uploads.

 

Q3. What is a Plus Plan?

Ans: The Plus Plan is an unlimited Plan that offers additional benefits bundled with a Freedom Plan:

1) Inbuilt Static IP

2) PC Security Shield License

3) Domain Name

4) Customized Mail Id Plus Plans give you value added services worth nearly Rs. 5000 per annum at just Rs. 200 extra per month.

 

Q4. What is a Volume Based Plan? Who should go in for a Volume based Plan?

Ans: The volume based Plan charges you only for the data bytes that you transfer while online. This is measured in Megabytes (MB). Eg. If you get an email of data size 1MB, you are billed for 1MB data. The volume based Plan does not bill you for the time that you spend on the Internet. These Plans are best suited if you want to continuously be on the Internet and chat and email to your hearts content.

 

Q5. What is a Time Based Plan? Who should go in for a Time-based Plan?

Ans: The time based Plan charges you for the time that you have spent online. This is measured in terms of hours. E.g. If you logon to the internet at 1000 hours and logout at 1130 hours you will be charged for one and a half hours. The time-based Plans are offered at up to 512 kbps speeds but are not always on - since there is a limit in terms of number of hours. Time based Plans are ideal for heavy downloaders, for optimum utilization of time on the Internet.

 

Q6. How is the total data is traffic sent and received by me calculated?

Ans: Any amount of data uploaded and downloaded by you will constitute to "Data traffic" sent and received, respectively. You may download or upload data while doing the following activities- Sending or receiving an E-mail (with or without attachment), Opening a Website by keying in the website address, Downloading contents from a website, Normal Chatting, Voice Chatting, Sending and Receiving files through FTP (File transfer Protocol) or Telnet (Terminal network login). Please note that while sending an email attachment of say x MB size to 10 email Ids, the data sent by you will be calculated as 10 * x = 10x MB.

 

Q7. Does Tata Indicom Broadband 2.0 have any special Plans for Business?

Ans: Yes we do. Tata Indicom Broadband 2.0 has a host of unlimited postpaid Plans specially created keeping the needs of a growing business into perspective. Tata Indicom Broadband 2.0 offer PLUS plans for Business needs. These plans have the following features:

1) Unlimited Plans for different requirements.

2) Capable of connecting multiple PCs

3) Inbuilt Static IP

4) All in One PC Security solution

5) Domain Name Registration

6) Customized mail ID

7) Automatic Log In. Just click on your internet browser and start surfing. No need to log in.

 

Q8. What is a prepaid tariff? Who should go in for a Prepaid Tariff?

Ans: A prepaid tariff is one where you have to pay the Plan charges in advance and amount of which will be debited directly from your Tata Indicom Broadband 2.0 account balance.

Once you choose the tariff Plan of your choice, you will need to purchase a Value card with a pre filled amount, which can then be used to top up your Tata Indicom Broadband 2.0 account balance. This balance will be then used to bill your account basis the prepaid tariff that you opt for. For e.g. in case you choose any of our unlimited tariffs, you will be charged a rate per day, the amount of which will be deducted from your account balance daily. Prepaid tariffs offer the following advantages

1) You are not committed to a minimum monthly usage. You may use the service for the value paid for within the validity period and then recharge your Plan.

2) You have a better control over your internet usage. Prepaid tariff is ideally suited for home users. For details on Tata Indicom Broadband 2.0 Prepaid Broadband Plans, click here.

 

Q9. What is a Value card?

Ans: A Value card is used to refill your balance in your Tata Indicom Broadband 2.0 account. You will need to periodically keep purchasing these value cards to ensure that your Tata Indicom Broadband 2.0 account has enough value for you to use it as you wish and to ensure that your account remains active. To view the details of Tata Indicom Broadband 2.0 value card, click here Our Value cards have various validities associated to it – 7 Days, 3 months, 90 days, 6 months and 12 months. Hence ideally, you should pick a higher validity value card, since it gives you more value and ensures that you do not need to recharge frequently. The balance in your account will however keep getting carried forward even after the expiry of the validity of the value card.

 

Q10. For what all I can use the value in my Tata Indicom Broadband 2.0 Value Card?

Ans: Once you have recharged your Tata Indicom Broadband 2.0 account with the value in the Tata Indicom Broadband 2.0 Value card, the balance can be used for the following:

1) To pay for your broadband access basis the type of Plan selected by you

2) To make Net Telephony calls

3) To access Wi-Fi at the various hot spots and choose multiple tariff Plans

4) Cyber Café access

5) Content Purchases

6) Additional services like static IP, additional e-mail space etc.

 

Q11. What is the concept of 'Value' instead of units on Tata Indicom Broadband 2.0 Plans?

Ans: A Tata Indicom Broadband 2.0 Account comes with an account value instead of a fixed number of hours or units of data transfer. Value helps you to use our Plans and added features, based on the tariff associated with it. So, if you wish to use our content services, you pay for what you use. If you wish to upgrade to a higher speed Plan, you pay for the rate per day or rate per hour/MB associated with that tariff Plan. This brings to you the following benefits:

1) Flexibility: Allows you the flexibility to change your base broadband Plan basis your need or buy any value added service (pay per use)

2) Convenience: You don't have to go anywhere to make a payment. You can do so by just using the value associated with your existing account. For prepaid Plans, this works on the similar principle as pre paid mobile value charge cards, where you can use the amount to either make a local call, or a long distance call or just use it to send SMS. The appropriate amount will be debited from your account. In the case of postpaid Plans, the value used will be reflected in your monthly statement.

 

Q12. Can I change from one Broadband Plan to another postpaid Plan?

Ans: Yes. You can change from one postpaid Plan to any other postpaid Plan. You will NOT be required to pay any Plan change fee for changing to a new Postpaid Plan. You can request for a Plan change by logging onto the My Account section. The Plan change will come into effect from the next billing cycle.

 

Q13. Can I change from one Broadband prepaid Plan to another prepaid Plan?

Ans: Yes. Tata Indicom Broadband 2.0 allows you the flexibility of changing your Plan basis the type of usage you intend to do. You can change from one prepaid Plan to any other prepaid Plan. You will NOT be required to pay any Plan change fee for changing to a new prepaid Plan. The Plan that you wish to choose, will be activated on the midnight of the day you select the new Plan.

You can request for a Plan change by logging onto the My Account section of your Tata Indicom Broadband 2.0 account.

 

Q14. Can I change from one Broadband prepaid Plan to a postpaid Plan or vice versa?

Ans: No. Tata Indicom Broadband 2.0 does not offer the facility of changing payment types currently.

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